Return Merchandise Authorization (RMA)
For products covered under Fourier’s one year warranty, we will incur the cost of any repair/replacement of a product meeting the warranty requirements.
All non-warranty repairs/replacements will receive a minimum charge. This minimum charge will be quoted to the customer by Fourier during the RMA approval process.
Before returning any Fourier product, you must contact us for a Return Merchandise Authorization number (RMA#).
Send a completed Product Returns Form (see RMA Forms below) to firstname.lastname@example.org in order to obtain the RMA#.
All returned merchandise must be packed carefully, together with a printout of the Product Returns Form (including the RMA#). Without this form Fourier will not process the RMA.
Fourier is not responsible for shipping costs (from and to the customer) or damage on returned items. Fourier recommends that you use a courier service that can be tracked and or insured, as we cannot provide credit for a return without confirming its receipt.
Normal turn-around for RMA items is 10 business days from receipt of item by Fourier Education.